Refund Policy

Last Updated: 22 July 2026

Thank you for shopping with beautywild.com.my.

We strive to provide quality beauty and skincare products. Due to hygiene and safety reasons, please read our refund policy carefully before making a purchase.

## Eligibility for Refund

Refunds are only available if:

* You received the wrong item.
* Your item arrived damaged.
* Your item is defective upon arrival.
* Your order was not delivered due to our error.

## Non-Refundable Items

For hygiene and safety reasons, we cannot accept refunds for:

* Opened skincare products
* Opened cosmetics
* Used beauty products
* Products with broken safety seals
* Change of mind purchases
* Incorrect orders placed by customers

## Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

1. Contact us within **48 hours** of receiving your parcel.
2. Provide:

* Order Number
* Photos of the item
* Photos of the parcel packaging
3. Our team will investigate your claim.

## Approved Refunds

If approved, refunds will be processed using the original payment method.

Please allow **7–14 business days** for the refund to appear, depending on your bank or payment provider.

## Order Cancellation

Orders may only be cancelled before they have been packed or shipped.

Once shipped, orders cannot be cancelled.

## Sale Items

Items purchased during promotions, clearance sales, or special campaigns are non-refundable unless damaged or incorrect.

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Shipping & Return Policy

**Last Updated:** July 2026

## Shipping

### Processing Time

Orders are processed within **1–3 business days** after payment confirmation.

Orders placed during weekends or public holidays will be processed on the next business day.

### Delivery Time

Estimated delivery:

**West Malaysia**

* 1–5 business days

**East Malaysia**

* 3–7 business days

Delivery times may vary depending on courier service and weather conditions.

### Shipping Charges

Shipping charges are calculated during checkout.

Free shipping promotions may apply for qualifying orders.

### Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (if applicable).

## Incorrect Address

Customers are responsible for ensuring that shipping information is accurate.

BeautyWild is not responsible for delays or failed deliveries caused by incorrect addresses.

Additional shipping charges may apply for re-delivery.

## Failed Delivery

If a parcel is returned to us because:

* Incorrect address
* Recipient unavailable
* Parcel unclaimed

Customers will be responsible for any additional shipping fees.

## Returns

Due to hygiene reasons, we generally do not accept returns.

Returns are only accepted when:

* Wrong item sent
* Product damaged during shipping
* Manufacturing defect

Items must:

* Be unused
* Be unopened
* Remain in original packaging
* Include all accessories (if applicable)

## Return Request

Please contact customer support within **48 hours** of receiving your parcel.

Include:

* Order Number
* Photos of the product
* Photos of the packaging
* Description of the issue

Unauthorized returns may not be accepted.

## Return Shipping

If the return is due to our error, we will bear the return shipping cost.

If the return is due to customer reasons (where applicable), the customer will be responsible for return shipping fees.

## Contact Us

For shipping or return enquiries, please contact our customer support team.